1. Introduction
At Boltcall, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist services.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and contact information
- Business information and preferences
- Payment and billing information
- Account credentials and security information
- Communication preferences and settings
Call and Communication Data
Our AI services process and store:
- Call recordings and transcripts
- Customer inquiries and responses
- Appointment scheduling information
- Lead qualification data
- Customer interaction patterns
Technical Information
We automatically collect certain technical information:
- IP addresses and device information
- Browser type and version
- Usage patterns and service performance data
- Log files and error reports
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI receptionist services
- Process and respond to customer inquiries
- Schedule appointments and manage calendars
- Improve our AI models and service quality
- Send important service updates and notifications
- Process payments and manage billing
- Comply with legal obligations and protect our rights
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in providing our services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent for specific sharing
5. Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for all data transmission
- Secure data storage with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Incident response procedures for data breaches
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Until account closure plus 7 years
- Call recordings: 2 years for quality improvement purposes
- Customer data: Until you request deletion or account closure
- Technical logs: 1 year for security and performance monitoring
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
To exercise these rights, please contact us at privacy@boltcall.com.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how you use our services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions for countries with equivalent protection
- Certification under recognized privacy frameworks
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. We encourage you to review this policy periodically for any updates.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Address
123 Business Ave, Suite 100
San Francisco, CA 94105