One shared credit pool across phone, SMS, website chat, and follow-up.
Boltcall does not split usage into separate phone, SMS, and website buckets. Your plan gives you one pool of credits. Spend it where the business needs it most.
Use it on phone
If you burn the whole pool on voice, that same pool is no longer available for SMS or website chat.
Use it on SMS
Texts pull from the exact same balance. No separate SMS wallet to manage.
Use it on web leads
Website chat, AI replies, and lead automations all come from that same shared pool.
How spend works
The pool is collective. There is no "unused phone bucket" or "unused SMS bucket" carried separately.
- Use all your credits on phone and you will have nothing left for SMS, website chat, or AI follow-up until reset.
- Use fewer call minutes and the leftover credits stay available for texts, chat, and automations.
- The same balance keeps budgeting simple for owners: one number to track, not five different channel limits.
Credit table
These examples show both the action cost and what a full monthly pool could become if spent entirely in one channel.
| Action | Credits | What It Means |
|---|---|---|
| Website chat message | 1 | Every chat message pulls from the same shared pool. |
| SMS sent | 5 | Texts use credits from the same balance as voice and chat. |
| AI phone minute | 10 | Longer call volume burns more of the shared pool. |
| Lead processed | 2 | Automations still count against the same balance. |
What one monthly pool looks like
Spend the full pool on one channel or mix it across channels. The credits stay collective either way.
| Plan | Monthly Credits | If All On Phone | If All On SMS | If All On Website Chat |
|---|---|---|---|---|
| Starter | 1,000 | 100 minutes | 200 SMS | 1,000 messages |
| Pro | 3,000 | 300 minutes | 600 SMS | 3,000 messages |
| Ultimate | 10,000 | 1,000 minutes | 2,000 SMS | 10,000 messages |
| Enterprise | Custom | Custom | Custom | Custom |
Simple rule to remember
Boltcall credits are flexible, not siloed. That means one shared monthly pool across every metered feature. If your team needs more phone this month, spend more on phone. If next month needs more SMS and website chat, spend there instead.
Updated 2026-05-24
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