Find answers, guides, and solutions to get the most out of Boltcall
The Boltcall Help Center is the support hub for the Boltcall AI receptionist platform. It answers the most common setup, configuration, and troubleshooting questions for local service businesses: how to launch your first AI agent, forward your phone number, integrate Cal.com or Google Calendar, fix call-quality issues, and manage billing. Most setups complete in 30 minutes.
What is Boltcall?
Boltcall is an AI receptionist platform for local service businesses that answers every inbound call 24/7, books appointments, and texts back missed callers within seconds.
How fast does setup take?
Most businesses go live within 30 minutes: connect a phone number, paste in your services and FAQs, choose a voice tone, and the AI starts answering calls.
Does Boltcall replace a human receptionist?
Boltcall replaces a human receptionist for phone-driven workflows (answering, booking, qualifying), but transfers complex or in-person situations to your team automatically.
What does Boltcall cost?
Boltcall plans start at $497 per month for Starter and $649 per month for Pro. Both include unlimited AI call answering with no per-minute fees.
Where do I find detailed setup docs?
Full step-by-step documentation lives at boltcall.mintlify.app — includes integrations with Cal.com, Google Calendar, Twilio, and Retell.
How to setup and best settings for customers to get started with Boltcall
A place for all known issues that the team is working on fixing and work arounds for the time being.
Phone numbers and Verified Call ID
How to Guides that you might need
This Help Center is organized into four core areas so you can quickly find the answer you need — whether you're just getting started, configuring your AI receptionist, or running into a technical issue.
Can't find what you need? Our support team responds to all inquiries within 2 business hours Monday–Friday, 9am–6pm ET. Use the Contact Support button below to reach us directly.
Detailed answers to the questions Boltcall customers ask most often. For step-by-step walkthroughs with screenshots, open the full documentation at boltcall.mintlify.app.
Sign in at boltcall.org/setup, paste in your business name, hours, services, and three to five frequently asked questions, then pick a voice tone (professional, friendly, authoritative, or casual). Boltcall provisions a phone number via Twilio and deploys an inbound + outbound agent on Retell automatically. Total time is usually 15-30 minutes. The agent starts answering calls as soon as you forward your existing business line to the new number.
Most carriers use *72 followed by the Boltcall number to enable call forwarding, and *73 to disable it. For VoIP systems (RingCentral, Vonage, 8x8) you set forwarding rules inside the admin panel. We recommend conditional forwarding on busy/no-answer first, then move to always-forward once you trust the AI. Full carrier-specific instructions are in the documentation.
Boltcall warm-transfers to a real person whenever the conversation hits a topic outside its training. You set the transfer number and define which topics trigger a transfer (emergencies, complex pricing, legal questions). The handoff happens mid-call with the AI handing over the full caller context, so the human picks up already knowing why they are calling.
Yes. Boltcall integrates with Cal.com, Google Calendar, and Calendly natively. The agent checks real-time availability during the call, offers the next two or three open slots, confirms with the caller, and writes the booking to the calendar. The caller and your team both receive a confirmation text and email within seconds.
Choppy call quality is almost always a network issue on the caller side or a misconfigured SIP trunk. Check that your Boltcall phone number is using the recommended Twilio Voice region for your location (Boltcall auto-picks at provisioning but it can drift). If the issue is consistent across multiple callers, open a ticket from /contact with three example call SIDs and our team responds within two business hours.
Open the dashboard, go to Agents → Knowledge Base, and edit the text directly. Changes propagate to live agents within 60 seconds — no redeploy needed. You can also add services, prices, hours, and FAQs without restarting the agent. The dashboard logs every change with a timestamp so you can roll back if something sounds off.
Yes — that is one of the biggest reasons businesses adopt it. The AI answers 24/7/365. You configure separate behavior for business hours (book directly into calendar) vs after-hours (collect lead details, send confirmation text, queue a callback for the next business day). After-hours coverage typically captures 20-40 percent more leads with no additional staffing cost.
You can change plans or cancel anytime from Billing in the dashboard. Plan changes take effect at the next billing cycle (the current period is not pro-rated). Cancellations stop billing immediately and the phone number is released after a 30-day hold period in case you change your mind. Email noam@boltcall.org if you need a longer hold.
Total time: about 30 minutes. No engineering required.
Create your Boltcall account with email and business name. No credit card required for the trial.
Paste in your hours, top services, and 3-5 frequently asked questions so the AI knows how to answer your specific callers.
Choose professional, friendly, authoritative, or casual. You can preview each tone before saving.
A Twilio number and two Retell agents (inbound + outbound) are created automatically. This step takes 30-60 seconds.
Use *72 followed by your new Boltcall number to forward calls. Test with one inbound call to confirm everything works.
Our support team responds to every inquiry within two business hours, Monday through Friday, 9am to 6pm Eastern. For account-specific questions, please include your business name and the phone number on your account when you reach out.
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