Agent Architecture

Each agent connects to channels through use cases, not channels directly. Inbound agents handle incoming leads. Outbound agents proactively reach out. Channels are just the pipes.

Architecture
Agent Channel Map
USE CASES
AGENTS
OUTPUTS

Call Enters

trigger

Inbound SMS

trigger

Missed Call

trigger

Ad Lead

trigger

Website Lead

trigger
Inbound Agent
Outbound Agent

Calendar Booking

result

SMS Follow-Up

result

CRM Update

result

Review Request

result

Lead Reactivation

result

WhatsApp Messaging

result

Reminders

result

Reputation Manager

result
4 outputs not set up →

Triggers

What initiates the agent — missed calls, website visitors, SMS messages, or ad form submissions.

Agents

Direction determines capabilities. Inbound agents respond. Outbound agents initiate. Upgrade to unlock outbound use cases.

Outputs

The value delivered — booked appointments, CRM updates, review requests, and lead reactivation.